Refund Policy

Last updated 26 July 2026

This policy applies to purchases of prepaid API credit for euroref.

Unused credit

Unused prepaid credit is refundable in full within 14 days of purchase, for any reason. Email api@3l-groupconsulting.co.za from the address used at purchase and we will process it.

Consumed calls

Calls already made are not refundable, because the data has been delivered. Requests that fail on our side do not consume credit: a failed call is automatically refunded to your balance, and requests rejected for a malformed input are validated before payment is taken, so they are never charged.

If the data is wrong

If you believe a served value is incorrect, tell us — this is the single most valuable report we receive. Where we confirm an error, we will correct the data and refund the affected calls, whether or not the 14-day window has passed.

Credit expiry

Prepaid credit does not expire.

Statutory rights

Where you buy as a consumer, this policy is in addition to your statutory rights, including any right of withdrawal for digital goods under the consumer law of your country. Nothing here limits those rights.

How to request a refund

Email api@3l-groupconsulting.co.za with the purchase email address and, if you have it, the order reference. We respond within two business days. Refunds are returned to the original payment method by our payment provider, who is merchant of record for card transactions.